GH Translogistic Training LGV / HGV TERMS AND CONDITIONS
1. Services provided by GH Translogistic Training
GH Translogistic will provide the following services to the student:
A. Logistic training classroom based as well as Licence acquisition.
Arrange driver training for Classes B+E C1 C1+E C C+E D1 D1+E D and driving test as applicable
B. Offer important post-licence training through recognised bodies and provide certificates of attendance.
2. Requirements of the student
1 – The Student will provide accurate and full information to GH Translogistic Training at all times. The student will be in possession of all necessary legal driving documents at all times while undertaking the course.
2 – The student will show to the theory test and Driving Standards Agency (DSA) examiner a form of photographic ID, their current driving licence, the correct entitlement and, where appropriate, a valid theory test pass certificate, on the day of their theory or practical driving test. If these conditions are not met the student will fail the relevant test and will forfeit all fees paid to GH Translogistic Training in relation to that test.
3 – If the student is considered by GH Translogistic Training or its accredited training partners to be under the influence of alcohol or illegal drugs at any time, the course will be terminated and all relevant fees will be forfeited.
4- Theory tests booked with the DSA by GH Translogistic Training on behalf of the student will be subject to the DSA’s terms and conditions in relation to cancellations and / or refund of any monies paid.
5 – It is the responsibility of the student to ensure that the correct Provisional Entitlement has been added to his/her driving licence by the DVLA. Any students without the correct entitlement will legally not be allowed to train and all monies paid towards course fees will be forfeited. It is the responsibility of the student to ensure their driving licence is valid. If a student is banned from driving at any point during the course any monies paid by the student are non-refundable.
6 – Course times & attendance – Students must adhere to the course times as per joining instructions or as informed by their instructors. Failure to attend any part of the course or late arrival may result in the student being refused entry and the full cost of the course may be forfeited.
7 – Fitness to attend – Where applicable the students must ensure they are free from any conditions, ailments or injuries that might affect their ability to participate in the practical elements of the course.
8 – Where a trainee falls ill and cannot attend all or part of a training program, the fee for the session will be forfeited.
9 – Students who are deemed not ready to take their test as they have not managed to achieve a standard of driving whereby the instructor feels they cannot handle the vehicle in a safe and proper manner without instructor supervision will not be allowed to use the training vehicle for test purposes and will forfeit the cost of the test. However after consultation with their instructor they may use the allocated time as an additional training session.
Training with GH Translogistic Training
1 – GH Translogistic Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, including cancellation, amendment or re-scheduling for whatever reason. GH Translogistic Training will make every reasonable effort to provide alternative arrangements.
2 – GH Translogistic Training cannot be held responsible for any test being cancelled by the DSA (Driving Standards Agency). Should this occur the customer will be charged 1 day vehicle hire, which may be reclaimed from the DSA. (subject to the terms and conditions of the DSA)
3 – DSA practical tests are additionally subject to the terms and conditions of the DSA.
4 – Should a student become ill any test fee lost must be reclaimed from the DSA and is subject to their terms and conditions
5 – Any Pre or post training complaints or issues about the course should be directed to our offices in writing. All correspondence must be sent recorded delivery to arrive within 7 days of the incident. GH Translogistic Training will endeavour to resolve the issue within 20 working days.
6 – In accordance with the customer Protection distance Selling Regulations 2000 when a course is booked without face to face contact, the student may cancel the contract within seven days (cooling off period) of that contract having been concluded.
7 – Subject to distance selling regulation of that contract being concluded.
8 – All ‘double licence’ courses (consisting of both C & C+E licence tests) are considered one course, once purchased are not refundable should the student not wish to continue training without completing the course.
9 – Should the student fail the C part of the training and has not purchase pass protection cannot use the monies set aside for the cat C+E training part of the course for additional C trainings and retests
10 – Any payment made on a credit card will be subject to a 2.5% handling fee, which is non refundable.
11 – All students will receive conformation of their course booked by means of Post or Email. If conformation is not received within 7 days of booking contacting in writing must be made to our offices.
12 – Changes to Confirmation If the student needs to change any of the information on the conformation letter or email they are to notify the office within 7 days of receipt.
13 – Students who are training on Plant Machinery with our Instructor/Examiners are required to bring their own PPE (Personal Protective Equipment) with them to the course. Failure to bring PPE may result in the course being cancelled, with any fees being forfeited.
14 – In line with the accredited body for Plant Machinery training (ITSSAR) – Students found to not have the relevant experience for the type of course having been booked may not be able to attend the course (under the discretion of the Instructor). Students for ‘refresher’ or ‘conversion’ training may be asked to present certificates of previous training at the start of the course. Under the discretion of the Instructor, students unable to do this, may not be able to sit the course.
15 – Pass Protection
16 – The pass protection policy offers the trainee a total of One retest without extra charge.
GH Translogistic Training will provide extra tuition on the day of the retest. Any retest required in addition to those provided will be charged at our normal current daily rate plus the DSA Test Fee.
17 -If the student passes first time the Pass Protection fee in non refundable.
18 – The pass protection is non transferable between different courses i.e. C and C+E separate pass protection must be purchased for each category of training that the student undertakes.
All cancellations MUST be in writing, and sent to the following address
26 Portland Way, Calne, Wiltshire, SN11 8LJ
Our courses are of a uniform duration and standard. Therefore, if a candidate is not ready for test on the final day, they may forfeit the test appointment if the Examiner/Instructor or Training School feels that it is not safe to take the candidate to test. In the event that the candidate cannot test, we will not be held liable for any costs for extra training, or for replacing the forfeited test. It is the candidates’ responsibility to ensure that their driving standard is sufficient for them to pass within the timeframe allowed by the course which they have booked.
Candidates are responsible for taking out a relevant insurance policy which will protect them in the event that they are unable to attend training or tests booked for them for any reason
Cancelling a course: 14 days prior to course start fee forfeited
14 days but no more than 28 days 50% of course refunded.
More than 28 days full course fee minus administration fee of £50
Bad weather Policy
GH Translogistic will Endeavor to train all students booked during bad weather but should GH Translogistic Training cancel the training due to adverse weather conditions where its not considered safe to allow a student on the roads additional time will be made up where possible during the remaining training days.
Classroom Training Courses
Training courses are offered in a variety of formats, including but not limited to: scheduled training courses, client specific training days, tailored face to face consultancy sessions and tailored on line consultancy sessions. All training services are priced and quoted in advance and a completed booking form is required prior to course attendance. Payment for training services is required in advance .Cancellations received in writing more than 28 days before the course date will incur no charge. Any fee paid may be used against future training or will be refunded. Cancellations received in writing between 15 and 28 days of the course date will be charged at 50% of the agreed cost of training. The balance of any fee paid may be used against future training or will be refunded Cancellations received in writing less than 15 days before the course date will be charged in full. Alterations to your course attendance date will be charged at £25 per alteration. An appropriate substitute delegate is always welcome.GH Translogistic Training reserves the right to alter or cancel training courses due to unforeseen circumstancesin such instances, will not refund training fees. GH Translogistic Training reserves the right to cancel training courses if client bookings are in correct, due to administration error, in such instances, will not refund training fees. All cancellation`s made by GH Translogistic Training will be done by either Telephone, E-mail or in Writing. We reserve the right to refuse training for late arrivals on the training day and, in such instances, will not refund training fees.
Any goods you
return to us are done so at your own expense and you should therefore ensure
that you take adequate measure for the goods’ safe return. Snap Surveys cannot
be responsible for lost packages.
This policy does not affect your statutory rights.
From August 2014